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FAQ Marble Mantels

Are all of your mantels in-stock?
Many of the mantels listed on our website are examples of mantels produced for past customers and are not necessarily in-stock. We do keep a rotating inventory in-stock and frequently have specials on new mantels in transit to our store.
 
How do I know what is in stock? 
You can follow this link to view mantels that are in-stock.  In stock mantels are usually ready to ship out within 10 business days.  Transit time to you is between 1-5 days.
  
Can you custom build fireplace mantels?
Yes. We can customize any mantel design to any size, design and color. We can also assist in production of your conceptual designs and also historical replication. The lead time for a custom order is typically 5-6 months. The advantage of a custom order is that the final product will be made to your projects unique specifications.  Special Orders require a 50% deposit with the balance due prior to shipment. 
 
How do I measure my current firebox to determine if a mantel will fit? 
To measure compatibility of an in-stock mantel or getting started on a custom mantel we will just need some basic dimensions. Typically we just need to know the height and width of a firebox. If the firebox is raised off the floor or if there are constraints such as windows or limited wall space we would need those dimensions as well. If you are unsure on the dimensions you can always email us a picture of your firebox at sales@thegatz.com and we would be happy to assist in labeling what measurements we would need.   Here is a link that gives you a visual for measuring your firebox:  Dimensions Link
 
What marble colors are available?  
Any mantel color you see as you peruse our on line catalog of mantels can be ordered for any design.  Here is a link for colors:  Materials - Colors
 
Do you offer shipping?
Yes we can offer worldwide shipping services. We crate our mantels and can offer curbside residential delivery in the contiguous 48 United States. A typical shipment can range from $400-$700 depending on weight, design and distance. Shipping is an additional charge and we do not offer free shipping for any item.   
 
Our domestic shipments are shipped via LTL common carrier. The carrier will contact you when your shipment arrives at their regional terminal to schedule a delivery with you. At the time of delivery the carrier will offload your order from the truck and provide curbside delivery service (unless alternative arrangements are made at time of sale). Once you accept delivery It is your responsibility to transport your order to the install site, install and dispose of the packaging contents.
 
International shipments can be arranged to be picked up at your local port or we can arrange door to door delivery for an additional fee. The customer is responsible for all import documentation, taxes, duties and associated fee's. If you do not have an import broker we can refer you to our preferred brokers for assistance.
 
How are your products packaged for shipping?
All of our domestic shipments are professionally crated by our experienced staff and fully insured. Our shipments are protected with an industry leading shock absorbing foam and packaged above industry recommendations. Our goal is to get your order to you as safe as possible. In the unlikely case that your order is damaged in transit you have 100% protection with shipment insurance. Unlike our competitors we handle all claims with the carriers and try to make any claim process as hassle free as possible.
 
Does the mantel arrive in one piece?
No the mantel arrives in multiple pieces and will require installation.
 
Do you provide installation services?
We do not currently offer installation services. Our mantels ship in several pieces depending on design and you would need to locate a local contractor that can assist with the installation of mantels. 
 
Are your mantels real marble or a composition?
Our mantels are carved from solid blocks of natural stone.  None of our mantels are cast or composed of engineered materials.  
 
How much does a mantel weigh?
Mantels weigh between 600 to 1000 pounds.  They arrive in several pieces so generally two people can handle moving.  The heaviest pieces are going to be the hearth and the mantel shelf.
 
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