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Customer Comments

Here is what some of our customers have shared with us about their Internet Purchase!

 

“Dear John & Cheryl,

Great news! The antiques arrived @ our lake house and all were perfect! Not a single issue or problem! They are beautiful! Your shippers were amazing! The best I have ever worked with!!

Count on me for future business! You are fabulous and your antiques are lovely!!

Enjoying my new lake house furniture!

Please enjoy your week!

Thank you ever so much!

Linda
(An extremely satisfied customer!)”

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Last month I bought the French Hunt coffee table which you had delivered to me in St George, Utah.  I just wanted to let you know it arrived very safely this week, and we are thrilled with it in all aspects.  I really appreciate your honest representation of the table and your responsiveness in lowering the height and setting up shipping.  We could not be happier, and will continue to follow your inventory on the web.  Thanks again for a great experience.  Lea Fulmer

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Just wanted to thank you for letting me take so long on the lay away items. They arrived safely and are just as nice as I imagined. I could not have picked out a better match for my dining room chairs with the sideboard. And the bookcase is lovely. I will spread your name when I speak of antiques and hopefully will be doing business with you again. Hope you have a great year.
Thank You again
Helena

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“Hi John.  The matching cabinets arrived just after Christmas.  The cabinets are just lovely and they look perfect in my dining room.  Thank you so much.”

Regards,

Angela Kneppers

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“John and Cheryl,

The carved crucifix arrived safely today.   It is absolutely SUPERB!  It is beautifully carved.  It must have been treasured over the years as previous owner(s) have been so meticulous in keeping it from damaged.   There is so much intricate and delicate carvings, it is a miracle that is survived in such wonderful condition.  This is the third religious oriented carvings that I’ve purchased from you…I never tire of looking at the beautiful works of art I was fortunate to have purchased from you.  Thank you for your  generous layaway terms that have allowed me the opportunity to purchase them from you.”

J. Campbell

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“Dear Zach,

Thought I would let you know that the statues arrived in mint condition, absolutely beautiful. We put them around the yard by using a large crane company.  Really beautiful!  Thank you Zach for just gorgeous marble statues.

John”

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“John, thanks for your help on getting the Gazebo we ordered to us.  It has been delivered safe and sound and we will assemble it on its new foundation next week.  Thanks so much for your help.

Ron Hill

The Fellowship of San Antonio”

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“Dear John,

The (Super Heavy) oak doors arrived in perfect condition yesterday and they are just beautiful. We are extremely happy that you were willing to work with us to get these to Montreal.

We are in the middle of restoring a 100 year old Montreal home with hardwood floors and fireplace, and the doors will be just perfect. We hope to do future business with you.

Have a great holiday season and all the best,

Graham”

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“Peace greetings, Zach!

Warning: They say that we Cubans tend to exaggerate a lot, and I am Cuban. But as far as I am concerned, I must say that never ever have I experienced before such an outstanding quality of service. I have bought many an religious statue and artistic artifact, but never before have I been treated with such courtesy, professionalism and thorough honesty. I would recommend The Gatz any time to anyone that’s loves no hassle, plain talk and safe delivery. Godspeed!

.

On behalf of Saint Vincent de Paul Regional Seminary in Boynton Beach, Florida,

Fr. Willie Arias, S.J.”

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“Hi Cheryl and John!

The cabinet arrived today safe and sound, and it is just gorgeous. Thank you so much for all of your help and your wonderful customer service. I’m on cloud nine!

Best wishes for a happy holiday season!

Teresa ”

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“Hello John,

While I’m sending this VERY late, I still want you to know how much we love the nesting tables!  They arrived in good shape and we are looking forward to using them in our new home.

Thanks again for your good service!

Elaine Fowler. “

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“Cheryl,

The crucifix arrived safely yesterday evening.   It was packed exceptionally well and no doubt was the reason it arrived undamaged; I sincerely appreciate your efforts in carefully packing the item.   Thank you for a postive repeat transaction too!

Kind Regards,

Charles”

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“Just received my Gothic bench. Its beyond words! Even the company delivering it stated they had never seen anything so beautiful.
Thank you so much,
Debora Moore”

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“Hi John and Cheryl,
I want to express my thanks for your great service since I have been dealing with you.
Each of the two shipments so far has arrived in perfect condition and with great care by the
guys from Reliable. The pieces are even more beautiful than in the pictures and look
fantastic in the house. I expected a longer wait for the things to arrive and have been amazed
at how quickly everything has come.
I am looking forward to the next shipment in a few weeks and appreciate your patience
when I keep adding to the order. Unfortunately I am running short on space, but you never
know. I’ll keep checking the site.Jeff. Olmsted Falls, Ohio”

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“Zach,

I just want to tell you what a great worker you have in Ron, who delivered my mantel piece. The guy is brilliant!  He knew exactly how to figure out how to get this huge mantel into my business office.  He is really a prize employee – very conscientious and hard working.  I want to make sure that you know that.

Debra Brede”

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“John, I just arrived in Napa and saw the furniture for the first time in person. Wow! It’s splendid!!! I’ve bought a lot of antique furniture in the past and have always been fairly happy but I have to tell you, these pieces really exceed what I was expecting! Thank you so MUCH! I like the Reliable Trucking people too. They are so much more professional than any of the other furniture transport people I’ve used.

Thanks again for everything, and I will definitely keep looking at the website for future pieces.
Best regards,
Terri Miller”

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“My experience dealing with the Gatz has been just great, from the very beginning I felt I was dealing with people who were totally up front and wanted to make me totally satisfied with my purchase. I also feel confident in knowing anything else I would need in the future, I would go to the Gatz first.

Warm regards, Tony Scarmato

Boca Raton, Florida “

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“I got the bed!!  It is BEAUTIFUL and far exceeds what I had expected!  I cannot tell you how happy I am with it; it is the most beautiful thing I own, and definitely the most beautiful thing I have ever ordered on EBay!  Thank you very much!  It was certainly worth the wait!!  LOVE IT, LOVE IT!!!”

-Jeanne Riggs

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“Hi John,

I just wanted to tell you thank you for taking time with me as if I were one of your “Million Dollar” clients!  No wonder you have such a great reputation for fabulous customer service!  It is unusual to find a company that treats a “little” customer like me as if I were as important as a $100,000 client.  I used to own one of those 6,000 square foot estates with the big iron gate entry and now I have a little 1,000 sq. ft. cottage. I find it amazing the way many people treat me so differently because of the difference in where I live.  Many of by newer friends call my tiny house “a little jewel box”.  As I told you before, I had an adorable antique shop for twelve years and, although it was only about 1,500 sq. ft., it was filled to the brim with wonderful treasures. I specialized in gorgeous European and American Victorian furniture.  I also had fabulous French figural clocks and German regulators, silver, crystal, antique china and glassware and lots of decorator accessories.  I had such things as a Rosewood Steinway Square Grand piano dated 1879 and huge stained glass windows from San Francisco mansions.  The name of my shop was Willow Dance Antiques which was named after a champion Arabian mare I owned at the time.  I guess I am telling you this story because I loved the business and I loved many of my faithful customers and I miss both.  When a person walked into my shop they were treated the same, whether they were a farm laborer or a millionaire from San Francisco, and I think you do business the same way.  That is why I am so pleased that I found you.  Thank you for being such a kind and caring businessman.  I just wish I had a bigger house so I could fill it with your things!

Sincerely,

Pat Murphy”

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“Cheryl,
I just wanted to thank you again for my lovely gothic bench. It made the trip just fine and the guys who brought it in were very nice and careful with the piece. I want you to know how much I love it!
Everyone who sees it is impressed. It is just beautiful.
Thank you again so very much.
I hope you and yours have a wonderful 2011!”

Carolyn Solchenberger
Massachusetts

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“Just wanted to finally get back to you all to thank you so much for the wonderful service we received from your company and from Zack in customer service, we bought a walnut china cabinet on line and you all set up having it delivered to us in south central Virgina and it arrived when we were ready for it in great condition; and it was even more beautiful in person than on line, we are very happy with the cabinet, thank you again for all your help.”

Art Dodd

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Just a note to let you know how much I love the Spanish Secretary Desk I bought from you in November.  I’ve gotten so many compliments on it!  I am looking forward to visiting your store in the spring when I refurbish my gallery.

Best regards,

Maryanne Conheim

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“John,

Just wanted to let you know the Hunt Table arrived today and it is AWESOME, SPECTACULAR and really nice!!!!! It fits perfectly and the leaf is almost indistinguishable from the rest of the table. It looks so pretty with the hunt buffet and hunt china cabinet…Thanks again for all your help. I look forward to getting to St. Michaels and seeing the shop in person.”

Cathy Witte

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Cheryl,

I wanted to drop you a line and let you know that the bed had been delivered.  The men from Reliable Trucking were great.  They were careful bring the part in and setting up the bed.  They set up the bed quickly and helped me move the box springs and mattress from the old bed.

All in all we are very pleased with our dealings with The Gatz and with Reliable Trucking.

Thank you.

Gene

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“John – I just want to thank you (and Ron of course) for quickly resolving the assembly and repair of the armoire. I am really impressed in your customer service. Buying something sight unseen from a vendor over the internet has risks and I was envisioning being stuck with it broken.

The set is stunning and looks great. So, thank you again.”

Y.Grand

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Hi John.We just wanted to thank you and your staff for all the help you gave us in selecting the antiques we recently purchased. You offer a great selection of high quality European antiques, you price them fairly, and your customer service is excellent. It was a true pleasure doing business with you. We will be visiting you again when the next shipment arrives from Europe.Thank you.

John and Debra, Medford, N.Y.

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….”I am reluctant to keep telling everyone about the Gatsby Collection only because my special find will no longer be my secret place to find incredible things! I have told several people about Gatsby’s and they all cannot believe the inventory of magnificent antiques and furnishings, not to mention the reasonable pricing. Not only have I found beautiful antiques and unique gifts, the follow up and service is unparalleled.”

Thank you John for all your special attention. You helped me get through the last few months with your support and attention (the house in Annapolis and the project in Trappe now have the special touches they needed to make me feel I gave them the proper attention).

Thank you again.

Brenda


Its an honor for me to sing the praises for the Gatsby Collection. Facing the daunting challenge of furnishing a 21 room mansion to be suitable for a luxury bed & breakfast and special events venue turned into a true joy and an adventure thanks to the people at Gatsby’s. Never have I worked with a more professional and dedicated staff. Although ours was a complex and challenging project, John & Cheryl Deterer and their staff moved heaven and earth to provide incredible quality, exceptional pricing, and on-time delivery. I would recommend this fine firm to anyone seeking the ultimate in quality and customer service. They are phenomenal!

Gary Klarenbeek

Fountainview Mansion


I have been collecting Gothic furniture for several years now, and as such have encountered many retailers, both locally, and on the internet.

My experience, with the owner of “The Gatz”, John Deterer, truly stands out amongst the rest. The quality of his pieces are exceptional, and his product descriptions are accurate and detailed. He has handled all of my transactions personally, from start to finish, including freight management, which alot of internet retailers won’t be bothered with. I have very specific requirements and tastes, and John works very hard to find the perfect piece, for the perfect location in our home. He is tireless, and I often receive emails from John at night or on the weekends. He has never presented a piece that did not suit our needs. He is extremely responsive to my requests and a pleasure to deal with. I honestly can’t say enough about John – just like his fine antiques – he is a rare find.

S.Petrykievicz

Manhattan Beach, CA


Dear John,

The armoire was delivered and it is beautiful. I am completely happy with it, and it looks great in my room. AC deliveries were excellent as far as notifying me and staying in contact, and everything went well with the delivery and assembly. The delivery person was Harold and he was very professional and pleasant to deal with.

Thanks very much for the very satisfactory transaction and the wonderful armoire!

Sincerely,

Susan Haddock


I am very pleased with your product and services. When buying a “big ticket” item such as the antique desk I purchased from you, there must be faith in the seller that the product is as described and he will deliver the item in good condition and in a timely manner. You certainly far exceeded my expectations both in the merchandise and customer service. You have always been more than gracious in answering phone calls and e-mails to inform me of the status of my desk. The desk is in great shape and the delivery people were quite pleasant and easy to deal with. All in all, a first rate experience!

I would definitely recommend your company to anyone looking at antiques on the net.

Henry Krebs


arrived and is incredible. much pretty than the photos…sorry I can’t leave Ebay feedback to late…I would sing your praises…shipper was great..guess i am just impatient…Ebay took your feedback off of my page…will contact them to see if i can ..again thanks.

Rose Morgan


GOT HERE GREAT!!!!! WONDERFUL DELIVERY MAN-RON- VERY PLEASANT…WILL DEFINITELY SHOP WITH YOU AGAIN….THANKYOU PS …THE GATE AND POSTS ARE SUPERB TOO…..THANKS AGAIN…….CAROL


You are welcome to quote me:

“I had seen several attractive pieces of furniture listed by The Gatz_Home_and_Garden on Ebay, so I decided to take a look at their website, and found the perfect hall tree. I purchased it quickly before someone else snatched it! It was still in Belgium, but it was definitely worth the wait.”


Seller is honest , nice, and goes the ‘extra mile’: Was more than willing to work with me. Came down on price of item. Wonderful communication,and just wants the buyer to be happy.I would definitely do business with this seller again.


Hello,

So sorry it has taken me so long to contact you. All the items arrived safely and they are beautiful! Especially the cross…it is spectacular!

Thanks,

M.R. Deininger


John,

Sorry it’s taken so long to get back with you. The bookcase is gorgeous. I am delighted. The trim on the left corner all fell off in shipping, but we should be able to gently reattach the pieces…hopefully without travail.

I’m looking forward to working with you again. I’m sure you’ll have something I can’t resist.

May God Bless You Daily,

John


The phone booth was delivered today – it looks great!! Thank you so much.


John,

It was a pleasure doing business with you, thanks! Loved the gothic server!

Rev. Vince Kolo


Hello John,

I hope you are doing well. I received the secretary last week and it is very nice. I have received many compliments. I was hoping you could tell me a little more about where it came from. You mentioned it perhaps came from a house in France. Could you give me a region or anything? I guess I am looking for a good story other than I bought it on ebay from The Gatz and that is all I know about it! Thank you so much!

Regards,

Jeanne


Hello,

Just wanted to let you know they just delivered the cabinet. Thank you, I love it – and the delivery guys were great

Thank you again,

lorettta


HELLO,

I RECEIVED THE TABLE TODAY! I ABSOLUTELY LOVE IT, THANK YOU SO MUCH FOR MAKING THIS SUCH A PLEASANT TRANSACTION. SHIPPING WAS WONDERFUL AND THE RESTORATION YOU DID WAS AWESOME. I CANT WAIT TO PURCHASE MORE FROM YOU. IF YOU EVER NEED REFERENCES OF ANY SORT PLEASE DONT HESITATE TO CONTACT ME…….AGAIN THANK YOU!!!

SINCERELY,

SUSAN KAMENKA


Hi John!

I’ve been meaning to email you since last Wed. when the desk arrived. It is AMAZING and BEAUTIFUL and THANKS!

Joselyn


Hi,

The door arrived Sunday and it is beautiful! I am delighted. We purchased an older home and are trying to give the home a very French look and I will be watching your site for more goodies.

I am sending along pictures of the living room and the door is going in the dining room that is open to the living room..it will look “magnifique”.

Thank you!

Jo Marrison (joannmarie)


Dear John and Larry,

I want to thank both of you for your help with my other antique piece that I did not know where to begin getting a reasonable shipping price on.

You both were amazing and just jumped right in there to help me…that is so rare my husband and I can not get over it. Especially since this piece was from elsewhere.

I will buy from you again I am sure. In fact, if you get other pieces similar to the large cabinet I bought from you do let me know. I could use a dresser of some kind in the same look. Ray from Reliable was great also.

Many,many thanks…

Kathryn Seiler

KRS Designs


Hi,

I just received the French mantle, and it is absolutely incredible. Some how this mantle was made to be in our home!!! There is only 1 inch between the old brick mantle and the new one on the side, and the arch of the French mantle corresponds EXACTLY with the arch of the brick mantle. Amazing!!!!

The table arrived last night and is beautiful!

Thanks so much,

Kelli Squires


Hello,

The Deco piece arrived today and are sensational!!! thanks for the superb packing, too.

Very best,

mavis


Dear John and Cheryl,

As you know, we generally design large hospitality oriented facilities which require many different pieces of art and accessories as well as unusual furniture pieces that give each project a one of a kind appearance. We have consistently won the Associated Builders and Contractors Award of Excellence in Design and Construction both regionally and nationally on every project we have jointly created.

So I wanted to take a moment to thank you both for the level of commitment and personal attention you and your staff have afforded me over the past 5 years. I always look forward to coming to Gatsby’s to find the perfect finishing touches and specialty pieces that make my projects successful. I and my clients thoroughly appreciate the quality we are able to achieve by coming to you and using your resources. You have also saved my clients a great deal of money through your excellent pricing and time savings on my part.

I look forward to working with you soon on yet another award winning and successful project.

Most cordially,

Anne B. Williams, IIDA

NCIDQ